Our history of client satisfaction makes us a special contender in the highly competitive consulting and technology services field.

How do we achieve such high levels of customer satisfaction?

We have a track record of consistently providing our customers with a wide-range of outstanding technical capabilities. With hundreds of professionals, we offer a professional heritage that spans Old World legacy systems to the New Economy's leading-edge technologies. We deliver innovative business and technical solutions for today's business leaders.

We also offer high-level subject matter expertise in the banking, insurance, education, and healthcare industries, as well as years of experience in retail, manufacturing, telecommunications and utilities.

CT's capabilities and expertise span the areas of:

• Program Management
• Business Process Optimization
• Technology Consulting
• HR Outsourcing

We work closely with a client organization to ensure that their IT staffing needs are met, based on pre-defined project budgets and pre-defined project metrics.

Our IT staffing services provide clients with

• Top quality talent at 10 to 20% below the market rates.
• Quick turnaround for submission of resumes (within 24 to 48 hours).
• Guaranteed start date for hires within 5 to 10 business days.
• Human resources across technologies like J2EE, .NET, Mainframe, CRM and ERP.
• Experienced professionals for end-to end testing.
• The flexibility to choose a staffing model that meets short-term, long term and strategic staffing needs.

Technology Focus

We focus on current and emerging new technologies by complementing the client's in-house technology skill sets and strengthening their ability to meet business goals, in a timely and cost-effective manner.

Domain/Industry Expertise

By outsourcing staffing requirements with California Tech, the clients benefit from the 200+ pool of experienced software professionals globally who possess the experience and expertise to deliver projects across the following domains:

• Telecommunications
• Education
• Financial Services
• Government
• Healthcare & Medical
• Banking & Insurance
• Utilities
• Manufacturing

We provide a Local Presence with a Global reach of highly skilled resources.

In providing our solutions in unique customer business situations, we have successfully resolved many of the initial concerns about deploying an Onsite/Offshore delivery model.

Apprehensive about Our Global (Onsite/Offshore) Delivery Model?

We understand your apprehensions of doing business with someone halfway across the globe, without meeting them. This is why our processes are designed to assure you lower cost processes and efficient project management.

• We've developed successful software and technology solutions for many clients from across the globe.
• We assure complete transparency in the outsourcing process by having effective onsite Project/Program Management.
• We understand your requirements and sense of urgency when dealing with critical issues and are able to communicate and direct Offshore resources to deliver results.
• You can talk to us at a business level and can be assured that the product we design will meet your business goals.

Legal and Financial Considerations

We make every effort to ensure that your project remains secure and confidential. All payments are made only after you approve of the milestone and its deliverables.

• Non Disclosure Agreement - To ensure confidentiality, we sign a Non Disclosure Agreement (NDA). Additionally, project details are available only to the team members who are involved in the specific project. All employees are required to sign confidentiality agreements with California Tech, Inc.
• Services Contract - Before the commencement of the project, we sign a Services Contract that details the responsibilities of each party, the deliverables, pricing and delivery schedule of the projects.
• All payments are milestone based and made after you approve of the milestone and its deliverables.

Our Communication Methodology

Our experience over the years has helped us understand the decisive role played by clear communication to ensure the success of an outsourced project. Very often, misunderstandings due to poor communication between the customer and the provider have caused the failure of many an outsourced project.

At CT, we are also aware of communication errors due to cultural differences. This is where we use our vast experience with multinational customers to avoid cultural gaps in communication.

We also use various tools to facilitate clear, unhindered one-on-one interaction with our customers. Some of the utilities we use to ensure effective communication and information flow through the project lifecycle include -

• CT PM Portal - An online project management tool, PMPortal allows our teams and clients to remain up-to-date on the developments in the progress of each project. This increases the amount of control you can exercise on the progress of your custom software development project.
• Skype - For all one-on-one communication, we use instant messenger or Skype, to make it easier for you to voice any concerns or clarifications in real time. We also use Skype for online conference calls with our customers.
• Web Ex - For projects that require customer walkthroughs, we use Web Ex, an online conferencing software.
• Documentation - We document the minutes of all meetings and share them with all stakeholders involved.

We also ensure that during the course of the project, you have:

• A Single Point of Contact - The project manager assigned to your software development project will serve as your single point of contact for all communication.
• Escalation Procedure - We also ensure that we provide you with a clear procedure, should any need arise to escalate issues.

CT's capabilities and expertise span in BPO:

• State of art Predictive Dialer
• IBM Severs and Pcs
• Noise canceling headsets
• Redundant Network Architecture